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About Return and Refund

We specialize in provide medical and daily protective masks. We devote ourselves in providing you great quality products with reasonable price and knight service. In order to offer you secure online shopping experience, we are launching 'Exchange & Return' campaign from now.

Definite details below

1. The products which has quality issue, please contact us within 48 hours to make application of "return or exchange" since you sign for your goods. Overdue, this item is not available.

2. Please email us with pictures of the goods that you intend to return or exchange for our reference.

3. Return and exchange policy is not available for medical masks.

About Cancelling

We can cancel the order for you free of charge if you contact us in time after your purchase.

1. For instock orders, please contact us within 8 hours the minute you finish the payment.
2. For custom orders, please contact us within 24 hours the minute you finish the payment.
3. Please click contact us at the bottom of our website, choose the department you require and submit your information there, we will write back to you at the first time as soon as we receive your e-mail. Overdue, a handling fee will be charged.
4. Orders can't be canceled once the parcels are dispatched

About Refund

Returned items are subject to verification of error by our QC team. Reimburse will be issued to your original account upon we well have your return. Usually, it takes 7 working days. Please check your account by then. Sometimes there might be a delay in the refund to be processed. Please contact us for better solution. Your understanding will be appreciated!